Virtual Assistant Service for Landlords & Letting Agents
Remote admin support for small landlords and letting agents: tenant enquiries, viewing scheduling, maintenance coordination and paperwork.
Small landlords drown in tenant emails, viewing logistics and compliance paperwork. Typical offers: monthly retainer covering inbox management, viewing booking and contractor coordination. Letting agents outsource overflow during busy moving seasons. Property software (Goodlord, Alto) skills command higher retainers. Gross margin figures are planning estimates of revenue minus direct costs (materials, consumables, fuel and per-job expenses); they exclude the owner's own labour, so treat them as a guide to job economics rather than take-home pay.
- Starting capital: 800–2500 GBP
- Total starting capital: 1500 GBP
- Setup: 2-4 weeks
- Gross margin: 70-80%
- Business model: Monthly retainers per landlord or per property portfolio, with hourly overflow work
- Category: Professional Services
Risks
- Always-on expectations: Tenants report issues evenings and weekends; set boundaries.
- Regulated context: Deposit and safety rules require careful handling.
- Rate pressure: Generalist VA marketplaces undercut on price.
Costs
- Equipment — Laptop upgrade, headset and business phone line — 500 GBP
- Software — Property and CRM software subscriptions (year one) — 400 GBP
- Compliance — Professional indemnity insurance — 300 GBP
- Marketing — Website and outreach to letting agents — 300 GBP